Wednesday, July 5th, 2023

A third of CROs to establish GenAI ops team within two years

Some 35% of chief revenue officers (CROs) will establish a generative AI operations team within their go-to market (GTM) organization by 2025, according to a June statement from Gartner. The focus on generative AI will democratize, accelerate and enable the production of buyer-centric messaging and content, the technology research and consulting firm claims. “There is a great burden on sellers… 


Wednesday, July 5th, 2023

Complexity will save salespeople

What are tomorrow’s most important sales competencies? We’re entering a “brave new world of sales”, fuelled by the convergence of evolving B2B buying behaviours and the availability of AI-based new technologies. Is change the only constant, or do some of the traditional attributes of a successful salesperson remain important? I think it’s clear that many relatively simple pre- and postsales… 


Thursday, April 20th, 2023

Sales AI in its own words

We’ve seen the hype, but what is the future of AI in sales? You were either asleep for the past few months or marooned on a desert island if you missed the hype surrounding ChatGPT, OpenAI’s artificial intelligence chatbot that was launched in November 2022. The system quickly became a social media sensation due to its detailed responses and articulate… 


Thursday, April 20th, 2023

Sales leadership and CRM

What role should sales leadership play in their organisation’s deployment of CRM? A CRM application lies at the centre of the technology stack of most sales organisations. It often represents one of the most significant investments made to support sales effectiveness. And yet both organisations and users often express frustration with both the user experience and the quality of the… 


Monday, February 13th, 2023

Ethical principles in AI-guided selling

As AI-guided selling takes hold, ethics remains an important foundational principle. Abstract Recent advancements in Artificial Intelligence (AI) research, development, and application have sparked a broad debate about the ethics of AI systems. As a result, several ethical frameworks have been published in recent years. These guidelines include normative concepts and recommendations aimed at assisting organisations in capitalising on the… 


Monday, February 13th, 2023

Customers are demanding much more

As buyers become ever more demanding, companies… 


Monday, February 13th, 2023

3 key business technologies for 2023

3 key business technologies for 2023 1…. 


Friday, September 30th, 2022

Cranfield KAM Forum (Reports from Q2 2022)

Cranfield KAM Forum has now restarted face-to-face sessions in parallel with its online seminars. The success and popularity of the online seminars has demonstrated that there is benefit from them continuing in parallel with the face-to-face sessions. As always, the speakers and subject were chosen to be particularly relevant to key account managers building and maintaining business in the current… 


Friday, September 30th, 2022

2022 8.5 Research Review – edited by Jeremy Noad

The research review aims to help readers keep up to date with recently published research on sales-related topics. The review highlights short abstracts of academically peer-reviewed research. This selection of published research is from a range of academic journals. In this edition, the abstracts include four themes that focus on sales performance, capability development, behavioural studies, and systems and tools…. 


Friday, September 30th, 2022

Get in the flow

SAP’s Experiential Sales Learning programs allow salespeople to learn in the flow of their work. To ensure that business continued to flow, in 2020 most companies worldwide responded to the pandemic by making the transition to remote working. More recently, as some businesses began to require employees to work onsite again, others have been cementing a hybrid working model as… 


Friday, September 30th, 2022

Focus on storytelling

When a group of non-native English speakers wanted to hone their English writing and speaking skills, they joined a programme exploring a range of literary genres via the work of a cross-section of authors. We set these business leaders the task of recounting their most memorable sales experiences in the Journal. In this special feature, we explore the rationale behind… 


Thursday, September 29th, 2022

Personalisation drives growth Infographic

PERSONALISATION IS IMPORTANT TO CONSUMERS: COVID HAS… 


Tuesday, May 3rd, 2022

Cranfield KAM Forum online

Reports from Q1 2022 While the Cranfield KAM Forum is planning to restart face-face meetings in late 2022, the success and popularity of the online seminars has demonstrated that there is a benefit from them continuing in parallel with face-to-face sessions. The speakers and subject were chosen to be particularly relevant to key account managers building and maintaining business in… 


Tuesday, May 3rd, 2022

2022 8.3 Research Review – edited by Jeremy Noad

The research review aims to help readers keep up to date with recently published research on sales-related topics. The review highlights short abstracts of academically peer-reviewed research. This selection of published research is from a range of academic journals. In this edition, the abstracts include four themes that focus on sales performance, customer management, behavioural studies, and systems and tools…. 


Tuesday, May 3rd, 2022

Selling face to face

Being there is still important in the modern B2B sales process. Businesses increasingly communicate with customers and prospects in new ways as technology advances. Today’s sales reps use a variety of tools to accomplish their tasks – email, social media and video-chat tools among others. Consequently, traditional in-person sales meetings have become less common. Nevertheless, even as the B2B sales… 


Friday, April 29th, 2022

The rise of e-commerce

IN THE US, B2B SELLERS ARE NOW… 


Friday, April 29th, 2022

5 reasons AR matters to sales

AUGMENTED REALITY INCREASES SALES: SOME COMPANIES HAVE… 


Friday, April 29th, 2022

Digital evolution in sales: making sense

BY 2025: 80% OF B2B SALES INTERACTIONS… 


Friday, November 26th, 2021

New era of selling

Modern selling 92% think that remote workforces… 


Friday, November 26th, 2021

Looking to 2025

Way ahead 50% of chief sales officers…