Customers are demanding much more
13th February 2023 | Journal Of Sales Transformation
As buyers become ever more demanding, companies should consider how to put customers front and centre as part of their growth plans, according to a survey by strategic consultancy McKinsey.
Moreover, for around three-quarters of buyers there is no customer loyalty without 5 key “must haves”:
78%*
performance guarantees to be offered during the sale
72%*
real-time/always-on customer service
74%*
product availability shown online
72%*
consistent experience across channels
72%*
ability to purchase from any channel
*Percentage of survey respondents who will actively look for another supplier if this component is missing.
For more information, see the article: “Future of B2B sales: The big reframe”.