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While most areas of business have changed in recent years, none has seen as dramatic a revolution as procurement and supply chain management, argues David Noble, CEO at CIPS. Speaking exclusively to the International Journal of Sales Transformation, Chartered Institute of Purchasing & Supply chief executive officer David Noble explains that the profession has had to change dramatically to keep… 

Nick de Cent finds that pharma thought-leaders are successfully adapting KAM models to their own ecosystem. Not all big accounts are key accounts. That’s one important lesson that the pharma industry has been learning the hard way. Another is that effective key account management (KAM) is more about finding effective solutions than simply flogging product in a more complex environment…. 

Todd Snelgrove on how customer intelligence can help you define your strategic approach to value, with a choice of two approaches. As salespeople, we need to use our understanding of the customer, and each decision maker within a customer, to decide what drives them professionally and personally and to know which sales strategy is best suited to engage them in… 

Can business learn any lessons from the professional intelligence community? Dr John Ardis suggests we can. During the Cold War, teams of intelligence analysts would pore over microfilm and squint at grainy aerial photographs. Human intelligence sources (or HUMINT in the vernacular – better known as spies) provided secret information about weapons, other spies, dark strategies and double bluffs. You… 

Truly understanding the customer underpinned the success of this hugely complex mega-deal. We talk to William Mills of Atos about how information really is power. Succeeding in a sales environment sometimes means turning over long-cherished beliefs such as: all negative thoughts are destructive. It was this ability to embrace the problems when creating a bid for new business that enabled… 

What is the relationship between sales ethics and business performance? Professor Mark Johnston takes us through the latest research. From Apple to Volkswagen, the axiom – ethical business is good business – is firmly embedded in today’s corporate culture. While this ethical business model is driven at all levels and throughout the organisation, nowhere is it more important than the… 

Is there link between a leader’s character and business performance? Research conducted by Dr Fred Kiel and his team indicates there is. Here, he talks to editor Nick de Cent. NdeC: Can you summarise the link between high-character leaders* and business performance? FK: We studied the lives and leadership skills of over 100 CEOs. We interviewed and surveyed these CEOs,… 

Former Institute of Sales & Marketing Management sales director Ben Turner has joined the Association of Professional Sales as director and general manager. As the new general manager, his role is to drive the association forward as a full-time resource. “I buy in massively to the vision and the goals of the APS,” Turner tells the Journal. His new role… 

The Association of Professional Sales (APS) is the only professional association run by sales professionals for sales professionals – that’s one of the unique selling points for the new not-for-profit organisation setting out to represent sales professionals in the United Kingdom. “The sales profession needs a body that has credibility with senior practitioners, employers and the UK public,” says Andrew… 

Keynote speaker at the Association of Professional Sales’ first annual conference is Stanford University’s Zakary Tormala, who will be discussing how and why people make buying decisions. Dr Tormala will offer an overview of current methodologies and the sales behaviours advocated within them to support momentum in the buying cycle. He will be joined during the opening morning by Tim… 

When Geoffrey Moore published the first edition of Crossing the Chasm over 20 years ago, it rapidly became a B2B sales and marketing classic – rated by Inc. magazine as one of the top-ten marketing books of all time. Moore’s focus on the behavioural chasm that exists between innovators and pragmatist buyers was a revelation to a generation of technology… 

New research by Angie Dixey at Oxford Brookes University presents some interesting findings for organisations actively aiming to encourage managerial coaching. Dixey’s dissertation How Managers Experience Their Role As Coach: An Interpretative Phenomenological Analysis explored how the “preference towards a conversational nature of managerial coaching supports the sentiment found in leadership theory that coaching should be a way of managing,… 

Verbal acuity, an achievement-oriented personality, the ability to display situational dominance and inward pessimism are the key attributes of high-performing salespeople compared with their less-successful counterparts, according to a specialist in “sales linguistics”. Writing in Harvard Business Review on 18 March, Steve W Martin asked the question: “What separates high-performing salespeople who exceed their quota from underperformers who miss their… 

Sales leaders and academics gathered in the City of London on 26 February to celebrate the launch of the new International Journal of Sales Transformation. Celebrated author Professor Neil Rackham gave the keynote speech highlighting the importance of bridging the gap between sales academics and practitioners in terms of building a vibrant sales profession. He said: “The new International Journal… 

In the crowded UK office equipment market, what are the chances a manufacturer could double sales through its dealer channel within five years? Not only is it a tough goal but it’s one that Toshiba Tec UK expects to achieve a year ahead of schedule, according to the Indirect Division’s sales director Carl Day. Day attributes much of the success… 

High-achieving saleswomen in India have been celebrating the first ever Women in Sales Awards. The winners were announced last month. Ruchita Taneja Aggarwal, who is Director, North & East India Sales Head for Citibank, celebrated winning the award for Best Woman Sales Director and the overall accolade of “The Most Distinguished Saleswoman of the Year”. She says: “I hope this… 

In the male-dominated profession that is sales,…