Tuesday, October 13th, 2026

What’s this customer worth to you?

How to size a key account, from this year’s share of wallet to a decade of lifetime value. Somewhere in your business, probably this quarter, a group of senior people will sit in a room and decide where next year’s money goes. New markets will be discussed, acquisitions perhaps, product launches. At some point, your key account – the one… 


Tuesday, September 30th, 2025

Five key questions a CEO should ask the sales leader/department to optimise revenue performance

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Wednesday, April 9th, 2025

Hitting the right notes in sales

How can leading indicators, when integrated into the Sales Management System and aligned with leadership practices and organizational culture, enhance predictability, foster customercentricity, and drive sustainable sales transformation within a complex, matrixed organization like SAP? Conducting the symphony in sales In the vibrant world of sales, the role of a leader may be associated to that of a conductor of… 


Tuesday, February 14th, 2023

Quarterly forecasting or healthy pipeline?

Sales operations are having a golden era. Organizations that understand this will come out winners in the years to come. Right idea wrong time? Are sales leaders ready for what sales operations gurus can deliver? In my entrepreneurial business career, I have learnt the importance of timing – quite frequently making the right decisions at the wrong time. One example,…