Critical skills for 2020

High levels of emotional intelligence applied the right way give the salesperson a decisive competitive edge. With transformational technologies such as machine learning and artificial intelligence removing the mundane, administrative part of the sales process, there will be an increasing focus on skills and capabilities that AI has trouble replicating: understanding, motivating and interacting with human beings.

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Source: World Economic Forum, “The 10 skills you need to thrive in the Fourth Industrial Revolution”, January 2016, https://www.weforum.org/agenda/2016/01/the-10-skills-you-need-to-thrive-in-the-fourth-industrial-revolution/
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Critical skills for 2020